Shipping and Returns
UK delivery
We currently deliver to UK addresses only. Standard UK delivery is included in the displayed print price.
Each photographic print is individually produced to order in Steve Kraitt’s studio and checked before dispatch.
Dispatch: Within 3 working days of placing your order.
Delivery service: Royal Mail Tracked 48, with a delivery aim of 2-3 working days after dispatch.
Overall estimate: Please allow 5-7 working days from ordering to delivery.
Working days are Monday to Friday, excluding bank holidays.
Production time is separate from the carrier’s delivery time and is included in the overall estimate above. Delivery times are estimates, not guarantees, and some locations may take longer.
We will email you when your order is dispatched and provide tracking details.
How your print is packaged
Prints are dispatched flat in a protective sleeve, with a stiffening board inside a corrugated artwork mailer.
Prints are supplied unmounted and unframed.
Delays or delivery problems
If we become aware of a significant delay, we will contact you. Unless we agree otherwise with you, delivery will take place without undue delay and within 30 days of accepting your order. This does not limit your statutory rights if we miss an agreed delivery deadline.
If your print has not arrived within the estimated delivery period, contact info@indexoftruth.co.uk, including your order number if available.
We remain responsible for the goods until they are delivered into your physical possession, or that of a person you nominate to receive them. Your statutory rights concerning late or failed delivery remain unaffected.
Cancelling an order or changing your mind
You may cancel an order for our standard prints without giving a reason, from the time you place it until 14 days after the day you receive it.
If one order is delivered in separate parts, this period runs from receipt of the last item. Printing a standard artwork to order does not remove this right.
To cancel, email info@indexoftruth.co.uk or write to the returns address below with a clear statement that you wish to cancel. Please include your name and order number if available.
You may use the cancellation form at the end of our Terms and Conditions, but doing so is optional.
If your order has already arrived, send the goods back within 14 days of telling us you are cancelling.
Returning your print
Please send returns to:
Steve Kraitt / Index of Truth
1 Barnfield Shaw, Wisborough Green
Billingshurst
West Sussex RH14 0GJ
United Kingdom
For a change-of-mind return, you are responsible for the return postage cost.
Please pack the print securely, preferably using its original protective packaging, and retain proof of postage. Original packaging is not a condition of exercising your cancellation rights.
You may unpack and inspect the print as you reasonably would in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to assess it, such as marking, cutting or damaging the paper.
Refunds
Refunds will be made without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If no goods were dispatched, we will refund you within 14 days of receiving your cancellation.
We use the original payment method unless you agree otherwise, without a refund fee.
We do not charge a cancellation or restocking fee, or deduct our original standard delivery cost where delivery was included.
Damaged, faulty or incorrect prints
We are responsible for supplying goods that meet your statutory rights, including being of satisfactory quality, fit for purpose and as described.
If your print arrives damaged, faulty or incorrect, contact info@indexoftruth.co.uk as soon as reasonably possible. Your order number, a description of the problem and photographs of the print and packaging will help us resolve it.
We will provide the remedy required by law, which may include a refund or replacement, and cover reasonable return costs where goods are faulty, damaged on arrival or incorrectly supplied.
Requests to report problems promptly or provide photographs do not limit your statutory rights. The change-of-mind cancellation period does not limit your rights concerning faulty goods.
For the full terms governing your purchase, please see our Terms and Conditions.